Terms of service
STIKKYS DETAILING
TERMS OF SERVICE
Last updated: 2 October 2026
These terms cover your use of stikkysdetailing.com and any detailing work
we do for you. By requesting a quote, booking a service or using the
website, you agree to them. Please read them before you book.
"STIKKYS", "we", "us" and "our" mean STIKKYS Detailing, 25 McRae Place,
North Turramurra NSW 2074. "You" means the person requesting or receiving
the service, or using the website.
1. WHAT WE DO
STIKKYS provides car detailing on Sydney's North Shore and surrounding
areas, including standard detailing, paint correction and ceramic coating.
Work is done either at your location (mobile) or at our premises
(in-house). For paint correction and ceramic coating, in-house is
recommended, but both options are available.
2. QUOTES
2.1 The website is quote-only. Nothing on the website is an offer to
sell, and no payment is taken through the website.
2.2 A quote is based on the details you give us: the service, the type
and size of the vehicle and its condition.
2.3 If the vehicle's condition, size or the work required turns out to be
different from what was described, we may revise the quote. We will
tell you before we start, and you can choose to go ahead or not.
2.4 Quotes are valid for 30 days unless we say otherwise.
3. BOOKINGS
3.1 A booking request sent through the website is a request only. It is
not confirmed until we confirm it with you, normally by text message
within 2 business hours.
3.2 The dates and time windows you choose are preferences. We will do our
best to meet them but cannot guarantee a particular time until we
confirm.
3.3 Service durations shown on the website are estimates. The actual time
depends on the vehicle and its condition.
3.4 You confirm that you own the vehicle, or have the owner's permission
to have the work done.
4. PAYMENT
4.1 No payment is required to request a quote or a booking.
4.2 Payment is due when the work is finished, unless we agree something
different in writing beforehand.
4.3 We will tell you the accepted payment methods when we confirm your
booking.
5. CHANGING OR CANCELLING
5.1 If you need to reschedule or cancel, please let us know as early as
you can, and at least 24 hours before your booking, by calling or
texting 0491 754 707.
5.2 We may need to reschedule because of weather, illness, a safety
concern or something else outside our control. If that happens we
will contact you and arrange a new time.
5.3 We may decline or stop a job if the vehicle or the location is unsafe
to work on, or if the vehicle is in a condition we cannot reasonably
work with (for example biohazards, mould or infestations that were
not disclosed). We will discuss the options with you.
6. MOBILE SERVICE: YOUR LOCATION
6.1 Please provide a safe, legal place to work with enough room to open
all doors and move around the vehicle.
6.2 If we need access to a tap or a power point, we will tell you when we
confirm your booking.
6.3 You are responsible for making sure we are allowed to work at the
location (for example strata, car park or workplace rules).
6.4 Mobile work depends on the weather. Rain, strong wind or extreme heat
may mean we need to reschedule or move the job in-house.
7. GETTING YOUR VEHICLE READY
7.1 Please remove valuables, cash and personal belongings before the
service. We take care with anything left in the vehicle but are not
responsible for items left behind.
7.2 Please tell us before we start about any existing damage, aftermarket
parts, resprayed panels, loose trim, faulty electrics or anything
else we should be careful with.
7.3 We may take photos of the vehicle before we start to record its
condition.
8. RESULTS
8.1 We work to a high standard on every vehicle. Results still depend on
the vehicle's age, condition and history.
8.2 Some marks cannot be fully or safely removed, including deep
scratches, stone chips, etching, some stains, odours, and wear in
leather, fabric or plastics. We will be upfront with you about what
is realistic.
8.3 Paint correction removes a small amount of clear coat. How far we can
safely go depends on the paint, and we will not remove more than we
consider safe.
8.4 Detailing can reveal damage that was already there but hidden under
dirt. We are not responsible for pre-existing damage or for faults
caused by wear, age or earlier repairs.
9. CERAMIC COATINGS
9.1 How long a ceramic coating lasts depends on which coating you choose
and how the vehicle is looked after.
9.2 Ceramic coatings come with a warranty. Its length and terms depend on
the coating you choose, and we will give you those details before
the work is done.
9.3 A coating needs time to cure. We will give you aftercare instructions
(for example when the vehicle can get wet or be washed). Not
following them can affect how the coating performs and may affect
the warranty.
9.4 A ceramic coating does not make paint scratch-proof or chip-proof,
and it does not replace regular washing.
10. IF SOMETHING ISN'T RIGHT
10.1 Please check your vehicle when the job is finished. If you are not
happy with something, tell us on the day or within 48 hours and we
will work with you to put it right.
10.2 STIKKYS is fully insured.
10.3 If you believe we have damaged your vehicle, contact us as soon as
possible with photos so we can look into it.
11. PHOTOS OF YOUR VEHICLE
We may take photos or video of our work and share them on our website and
social media. We do not publish your name or address, and number plates
can be hidden. If you would prefer your vehicle not be photographed or
shared, just tell us before or after the job and we will respect that.
12. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
12.1 Our services come with guarantees that cannot be excluded under the
Australian Consumer Law. Nothing in these terms limits those rights.
12.2 To the extent the law allows, our liability for a failure to meet a
consumer guarantee is limited to supplying the service again or
paying the cost of having it supplied again.
12.3 To the extent the law allows, we are not liable for indirect or
consequential loss, or for loss caused by information you gave us
that was incomplete or incorrect.
13. USING THE WEBSITE
13.1 We try to keep the website accurate and up to date, but service
details, availability and guides may change without notice.
13.2 Our car care guides are general information only. They are not
advice for your particular vehicle. If you are unsure, ask us first.
13.3 The STIKKYS name, logo, photos, text and design belong to STIKKYS
Detailing. Please do not copy or reuse them without our written
permission.
13.4 You agree not to misuse the website, including sending false or
spam booking requests, trying to interfere with how the site works,
or using it for anything unlawful.
13.5 Links to other websites are provided for convenience. We are not
responsible for their content.
14. PRIVACY
We collect only the details we need to quote, book and contact you, such
as your name, mobile number, email, suburb or postcode and vehicle
details. We do not sell your information. See the Privacy Policy on our
website for more.
15. CHANGES TO THESE TERMS
We may update these terms from time to time. The version on the website
at the time of your booking is the one that applies to that booking.
16. GOVERNING LAW
These terms are governed by the laws of New South Wales, Australia.
17. CONTACT US
STIKKYS Detailing
25 McRae Place, North Turramurra NSW 2074
Phone: 0491 754 707
Email: info@stikkysdetailing.com
Hours: 7 days, 9am to 5pm